Management & Leadership

 “They may forget what you said, but they will never forget how you make them feel.”
  - Carol Buchner

What makes a great manager? At First Marblehead, we recognize that it takes more than effectively managing work deliverables. It’s about achieving outstanding results through people and developing them to be the best that they can be.

Development of our human capital is a critical priority for First Marblehead. Our continued success is dependent upon the growth and development of our current and future leaders. Our management curriculum has been specifically designed to augment the work being done at the leadership level but focuses on building real managerial skills. 

Everyone who manages people at the Supervisor through Vice President level is required to participate in this management development curriculum at First Marblehead. The programs are offered many times throughout the year to ensure managers can fit this critical work into their schedules.  

The Learning and Development Team provides a number of on-line and classroom management and leadership courses, learning resources and consulting services.

Current Course List below (click Click for detail for detail)

Classroom Courses Online Courses & References
  • Managing at FM Click for detail
  • Building Dynamic Teams Click for detail
  • Individual Development Planning Click for detail
  • Hiring and Interviewing Click for detail
  • Coaching for High Performance Click for detail
  • Managing Compensation Click for detail
  • Managing Performance Click for detail
  • Leading Change in Turbulent Times NEW! Click for detail
  • Transition to Management NEW! Click for detail
  • Accelerating Change NEW! Click for detail
  • Purchasing Policy & Procedures
    (in revision)
All employees with access to private customer information are also required to complete compliance training. These courses (Click for detail) are delivered online, and will vary depending on your specific assignment and responsiblities. Check with Corporate Compliance to determine the requirement for your team.

Notes & News

Click here for a list of suggested readings and online resources.

Thank you for your continued support of management development at First Marblehead.
If you would like further assistance, please call Jane McAuliffe (x82018) or Jose Garza (x82189).