Yale Cohen
0 Rolleston Road, Marblehead MA 01945

(978) 590-3490

LinkedIn Profile: http://www.linkedin.com/in/coheny

Learning professional with strong management and technical skills, who can direct efforts to improve the results and return on an organization’s training and development investment. Senior level experience in financial services, consumer electronics, and higher education.

Professional Experience

State Street Corporation, VP, Compliance Education, Boston MA (March 2012-September 2017)

  • Built and managed Compliance Education Team
  • Standardized global training requirements
  • Implemented new tools and processes for content creation
  • Managed design and development of global curriculum
  • Responsible for LMS replacement project

Institute for Human Centered Design, Consultant, Boston MA (April 2009-March 2012)

  • Development of online learning strategy
  • Formalized technical and functional requirements for LMS
  • Provided training and feedback on instructional design and use of tools
  • Developed three online courses for service providers, advocates and architects
  • Selection and implementation of LMS, trained staff on course setup and system administration

American Institute, Director, Instructional Technology & Distance Education
White Plains NY/Celebration FL (September 2010-December 2011)

  • Provided training and feedback to curriculum design staff and online instructors
  • Directed redesign of instructional materials
  • Directed selection of new LMS and eLearning Tools
  • Created collaborative workspace for corporate projects, policies and procedures

First Marblehead Corporation, Director, Organizational Learning / Boston MA (2005–2008)

  • Managed all aspects of Enterprise LMS (1200 regular/800 temporary employees)
  • Managed development of multiple Intranet projects, including L&D Portal
  • Supervised instructional design and delivery team for classroom and online learning (8 FTEs)
  • Developed training programs for multiple functions across enterprise:
    (topics include: Business Module Overview, Student Loan Marketplace, Securitization,
    Information Security, Identity Verification, Business Continuity, Compliance)
  • Designed, tested and managed online certification and evaluation processes for customer service, loan operations and compliance
  • Introduced new tools for delivery of multi-media training presentations
  • Provided technical support for launch of third-party call centers for customer service
  • Managed content for online reference portal for loan operations and customer service
  • Authored RFP for LMS replacement, coordinated vendor selection and communication process

 

Polaroid Corporation, Group Manager, Global Service Communications / Waltham MA (1992–2004)

  • Created online system to deliver training, sales materials and technical documentation to worldwide organization, (87% cost reduction)
  • Developed award winning Internet self-service site for customer support
  • Directed transition of “paper-to-electronic” processes for training and technical documentation
  • Developed and delivered seminars on digital imaging technology to global sales and marketing
  • Managed content for online product catalog
  • Responsible for maintenance and enhancement of call center CRM System
  • Managed staff of ten (trainers, tech writers, designers and contractors)

Independent Consultant/Writer/Producer / Cambridge MA (1984–1992)

  • Produced corporate information and training programs for Digital Equipment Corporation, Rockport, Raytheon, Interactive Medical Communications, Boeing Corporation, Shepherd Security Systems, and Polaroid Corporation

Education

  • Ed M, Boston University School of Education (Humanistic & Behavioral Studies)
  • BA, Boston University College of Liberal Arts (Philosophy & Mathematics)

Certificate of Participation (June 2006)

InterActive Leadership, Developing Competencies of Superior Leadership

Burnham Rosen Group, Boston MA

 

Awards

CRM Magazine 2004 Service Elite Award for Web Self-Service 

Speaking Engagements
Addressed multiple professional conferences on the delivery of service via the Internet, integration of web service into call center, and measuring return on investment. (Conference Sponsors: International Quality & Productivity Center, The Conference Board, and Purdue University)

Professional Memberships

  • ATD
  • eLearning Guild


Software Skills
(Windows and Mac OS)

Strong working knowledge:

  • Adobe Photoshop, Dreamweaver, Captivate, Acrobat Pro, Connect, Presenter
  • Articulate Studio, Storyline
  • MS Word, PowerPoint, Excel, SharePoint
  • RightNow Technologies eService
  • ePath Online Learning
  • WebEx Office
  • Techsmith Camtasia, Jing, SnagIt, Screencast
  • FormAssembly  
  • Angel Learning
  • Wimba Classroom
  • Smartboard Notebook

 

Interests

  • Sons Max & Sam
  • Tennis, Swimming, Photography, Piano, Cooking
  • Reading, Travel, Crossword Puzzles